Returns Policy

If your goods do not reach you in perfect condition please contact us immediately to arrange the most convenient way to return the goods for an exchange or refund. Please keep the packaging with the goods if possible.

You may also return unopened goods to us within 2 days provided they are in an original, re-saleable condition.  

Please return the goods to:

HealthBank
408 Anglesea Street
Hamilton 3240
You must include the reason why you are returning the goods and the receipt together with your name and contact details.

Returning goods bought as special offers:

If you return a single item bought as part of a multi-buy promotion (i.e. Buy 2 for $40) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy promotion you will be refunded the full multi-buy value.
You must return any free items or vouchers back to us before we can process your refund.

Please see our returns policy for more information regarding returning an order.

Refunds will be credited against your original method of payment and will exclude delivery costs.