Shipping and Delivery

Freight pricing

New Zealand: All shipping is $5, including rural deliveries. Orders over $100 receive free delivery. 
International orders: Shipping is NZ$12 for one item or from NZ$15 for multiple items.

Delivery time for New Zealand orders

For New Zealand orders, delivery time usually takes one to two working days. Please allow an extra day for rural deliveries. All orders placed Monday to Friday before 2pm will be dispatched on the same day where possible. Any orders placed after 2pm will be dispatched on the next working day where possible. Orders placed on Saturday, Sunday or public holidays will be dispatched the next business day.

While we always endeavour to have all products in stock, occasionally a product might be out of stock. If this is the case, you will receive an email on the next working day to advise you that an additional three to five days will be required to fulfil your order. 

Delivery time for international orders

Did you know we ship worldwide? Simply place your order and select your country of destination.

For orders to Australia, shipping generally takes five to seven working days.

For orders outside New Zealand and Australia, please allow two to four weeks for delivery.

Orders outside New Zealand and Australia are not tracked. We accept no liability for any orders lost in transit. We are not liable for any taxes or charges that an order may incur upon arriving in a foreign country. Please check your local tariffs and custom charges. Shipping times vary between two and four weeks, depending on the destination. 

Customs and import regulations

If you place an order for delivery outside New Zealand, please be aware that customs and import regulations vary between countries. 

It’s your responsibility to ensure that any items you order are not prohibited or restricted within your delivery country. We accept no responsibility for the refund or replacement of any items or costs related to, or resulting form, the importation of confiscation of any goods by your country’s customs or government body. 

If your order is returned to us by your country’s import authorities in resalable condition, we will refund you the value of the order, less any postage costs incurred by us, once we’ve received it.

Please see the following links for information about import regulations in your country:
Australia | Canada | China | Germany | Hong Kong | India | Japan | Malaysia | Philippines | Singapore | South Korea | Taiwan | Thailand | United Kingdom | United Arab Emirates | United States of America

Tracking your order

For orders to New Zealand and Australia, you’ll receive an email with a link to track your order after it is dispatched. We cannot track international orders.

Missing orders

In the unlikely event that your order does not reach you within the expected delivery timeframe, please let us know within seven days of your order’s dispatch (if you live in New Zealand) or within four weeks of your order’s dispatch (if you live outside New Zealand). 

Please note: We will not be liable for any loss should you fail to contact us outside of 30 days from the dispatch date. 

Damaged orders

While we take great care to ensure your products reach you in a good condition, at times events outside our control may cause items to be damaged in transit. If this is the case, please call or email us, and we’ll send you a replacement product. It’s helpful if you provide photos of the damaged product so we can see where the damage occurred. You can find our contact details here

Delivery companies

In New Zealand, your order will be delivered by New Zealand Couriers with a signature required. If you prefer your item to be left with no signature if you’re not home, please email info@healthbank.co.nz as soon as you place your order, and this will be arranged. You only need to let us know once, unless you change your address.

In Australia, your order will be delivered by Auspost. 

Outside New Zealand and Australia, your order will be handled by your local carrier.

PO Boxes and Private Bags

Unfortunately we are unable to deliver to a Post Office Box or Private Bag.

Other delivery information

Please ensure your delivery details are correct. HealthBank cannot take any responsibility for orders delivered to the incorrect address due to an error in the delivery details. 

Please email info@healthbank.co.nz if you have any special delivery instructions for your order.

For more information, please contact us on info@healthbank.co.nz.