Frequently asked questions

Q. Why should I shop with HealthBank?
A. HealthBank offers health products from reputable brands and suppliers such as Amazonia, Balance, Blackmores, Biotrace, Clinicians, Comvita, Dolphin Clinic, Gaspari, GO Healthy, Good Health, Horleys, Kiwihearb, Lifestream, MICROgenics, Muscletech, Mutant, Nature’s Own, Nature’s Way, Naturo Pharm, NFS, Nordic Naturals, Nutra-Life, ProActive Nutrition, Radiance, Red 8, Red Seal, Sandersons, Solgar, Source Naturals, Swisse, Thompson’s, Thursday Plantation, TJ Clark, Topmark Nutrition, Weleda, and skincare from Trilogy, Antipodes, Living Nature, and Sukin.

Q. How long should my order take to be delivered and how much does delivery cost?
A. We aim to dispatch your products within 1-2 days of receiving your order, and we use an overnight courier to ensure that your goods arrive as soon as possible. All orders should be delivered within 3-5 working days, if there are any delays we will contact you. All NZ orders over $100.00 will receive free delivery; otherwise postage is just $5.00 within NZ. International orders are also dispatched on the same day and delivery via airmail is assured via our partnership with NZ Post. 

Q. If a product that I want is not on your site, can you stock this product?
A. We are continually adding  more products to our website. If there is a product you are interested in but cannot find please contact us as we have many suppliers that can offer advise and products for your requirements. 

Q. Can you give medical advice?
A. We are not able to give medical advice and feel 'remote diagnosis' is not a good idea. We do have staff available to help with product-related queries in order to give you the best solution for your requirements.  However, if you send us a question to our naturopath via contact@healthbank.co.nz we can give you general product related advice which may include recommending more detailed help.

Q. How do I find out the ingredients of a product?
A. Please click on the “Ingredients” tab when you are viewing a product for the list of ingredients. We rely on our suppliers’ to provide us with ingredient information and may list active ingredients only in some cases.

Inactive ingredients not mentioned may include fillers, tableting, and encapsulating aids. We are working with our suppliers towards providing a full ingredients  listing to match the product labels where possible. 

If you have a sensitivity to any common inactive ingredients used  in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), please check the label of your products carefully before opening. Please contact us directly to enquire about the inactive ingredients of any particular product(s) you are interested in and we can contact the manufacturer prior to your ordering to double check for you.

Q. How do I stay informed about new products and special offers?
A. When you register with us there is an option for you to consent to receive e-newsletter updates from us.  Alternatively you can request an e-newsletter by entering your email address in the appropriate box at  bottom of any page of the website. We currently send out a weekly e-newsletter which will keep you informed on deals and new products. We also have a Facebook page www.facebook.com/healthbanknz


Q. Do you offer any discount for bulk purchases?
A. If you wish to make a bulk purchase please contact us. 

Q. Who are your suppliers?
A. We stock a wide range of quality supplement and natural skin care brands together. We are constantly looking at our range and trying our best to assist you in your health needs. 

Q. Can I review your products?
A. Product reviews can be completed on the product page and we welcome you to review any of the products on our website. Please click on the Review message under the product image.

Q. How can I contact you?
A. You can contact us here with any queries relating to our website.

Q. Can I add to an order online I have already completed?
A. Provided we haven’t shipped your order yet we can add additional products to your package, however you will be charged separately for the additional items.

Q. Can I cancel my online order?
A. Provided we haven’t shipped your order yet we can cancel it, and we are lightening quick! If you wish to cancel your order, please ring or email us with your order number as soon as possible.

Q. How do I change my online password?
A. Begin to login and enter your username but leave the password box blank and click on “Forgotten Password” and you will be emailed a link to enter a new password. 

Q. What payment options are there?
A. We accept Visa, MasterCard, American Express, Visa/Mastercard Charge Card and direct debit payment options for all orders. 

Q. How can I pay with a credit card other than Visa or Mastercard?
A. We do accept American Express payment now. 

Q. When is my credit card charged?
A. Your credit card is charged at the point of ordering at the checkout. You will be advised if your payment was successfully processed.

Q. How much is delivery?
A. We offer free delivery on New Zealand orders over NZ$100.00. Orders under NZ$100.00 are charge a flat rate of $5.00 for delivery anywhere in NZ, including rural addresses. International freight options are varied to where the country is and whether you choose to have your order tracked or non-tracked. 

Q. Where are the orders sent from? 
A. All orders are sent from our warehouse in the sunny Waikato, New Zealand. 

Q. Can I have my order sent to my place of work? 
A. Yes, your  products can be delivered to the place most convenient to  you. When you register or place an order you are able to enter the delivery details which can be different to your contact details. If are not home during the day or likely time of delivery, we recommend that you get your order delivered at your place of employment.